Returns and Refunds

Refund & Returns Policy

We want you to feel confident shopping with AnimeDivision. If you're not fully satisfied with your order, we're here to help.

🕒 Return Window

You have 30 days from the date you receive your item to request a return.

📦 Return Eligibility

To be eligible for a return, the item must be:

  • In the same condition as sold (as shown and described in the listing)

  • Returned with original packaging, where applicable

  • Accompanied by proof of purchase

We sell both brand new and pre-owned items. Returns are accepted as long as the item matches the condition stated at the time of sale.

📬 How to Start a Return

To request a return, email us at usm19971220@gmail.com.

If your return is accepted, we’ll send you:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items returned without first contacting us will not be accepted.

Return address:
AnimeDivision
39 Holywell Way
Peterborough
PE3 6SS
United Kingdom

⚠️ Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

💳 Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at usm19971220@gmail.com.