Returns and Refunds
Refund & Returns Policy
🕒 Return Window You have 14 days from the date you receive your item to request a return.
📦 Return Eligibility To be eligible for a return, the item must be: In the same condition as sold (as shown and described in the listing) Returned with original packaging, where applicable Accompanied by proof of purchase
Special Orders & Pre-Orders Please note that Special Orders and Pre-orders are specifically reserved and imported upon your request. As stated in our Pre-Order & Special Order Policy, these items are non-cancellable and non-refundable once the order has been confirmed.
📬 How to Start a Return To request a return, email us at animedivision0@gmail.com.
If your return is accepted, we’ll send you: A return shipping label Instructions on how and where to send your package Note: Items returned without first contacting us will not be accepted.
⚠️ Damaged or Incorrect Items Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at animedivision0@gmail.com so we can make it right.
💳 Refunds We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.